1. Do you have a minimum age? - Yes, the minimum age is 6 yrs old
2. Do you have a maximum weight limit? - The max weight limit is 225lbs, unless the individual is of exceptional fitness level or over 6 ft tall, of which our max weight limit is 235lbs.
3. Do you provide helmets? Yes, we offer helmets to all participants. Those under 18 yrs of age are required to wear a helmet and is optional for adults. HOWEVER - we STRONGLY recommend a helmet for everyone.
4. How do I cancel or reschedule my ride? - Your confirmation email should have a link to cancel or reschedule your ride. Alternatively, you can go online to www.bookeo.com/equineescapes, sign in and perform the change.
5. What is your cancellation policy? - We require a minimum of 72 hours notice to cancel your ride without any cancellation fees. If you cancel within 48 hours of your ride, you will be charged the full price for all participants in your group.
6. Does Equine Escapes ever cancel rides? - We will cancel a ride if we believe the riding conditions may be hazardous or an unforeseen event prevents us from getting to the trailhead. Such conditions include snow, ice, high winds, or lightning/thunder, and personal accidents. No charges are made if Equine Escapes must cancel the rides.
7. Can I arrange for a group ride for more than 7 people? - The group size we can accommodate is typically 7 people, however at times we can accommodate a group size of 8 people. Please
contact us to see if we can accommodate your request.
8. What should we bring and wear? - Please wear long pants! Covered shoes are required, preferably with a heel. During the summer, bring water, sunscreen, hat, and a smile! During the rainy season, dress in layers and gloves according to the temperature and precipitation. Hand and toe warmers are strongly suggested, especially for the kiddos.
9.
Is tipping required? - Tipping is not required. If you loved the experience however, we will graciously accept tips. If you'd like to tip but don't have cash, please let Kelly know how much you'd like to tip and she will add it to the balance for your ride. :-)